How can we help?

Yes. Every device goes through a full inspection before listing — visual check, functional testing of all buttons, ports, cameras and sensors, and a battery health measurement. Nothing reaches the store without passing our process.

Yes — every device comes with a 12-month warranty as standard, included in the price. This covers hardware defects, battery issues and functionality. You can find the full details on our warranty page.

Order before 16:00 on a business day and your device is delivered the next business day. The one exception is our furthest destinations: to Greece, Portugal and Finland, allow one extra business day. Within the Netherlands we ship with PostNL; everywhere else in the EU your order travels with DHL Express. Shipping is free on every order, to every country we ship to — there is nothing added at checkout, and you receive tracking details by email as soon as your parcel is on its way.

Email us at support@secondfirst.tech with your order number and we'll get back to you within 48 hours. For returns, just let us know at return@secondfirst.tech — you don't need our approval first.

Every order email — the confirmation, the shipping notice and the delivery notice — contains a "View your order" button. Open it, scroll down to the bottom of the order summary and select "VAT" to download your invoice as a PDF. It stays available there, so you can come back for it whenever you need it. If something on the invoice needs changing, email support@secondfirst.tech with your order number.