Shipping policy
Shipping Policy
We aim to process and ship all orders as quickly and carefully as possible.
Order processing
Order before 16:00 on a business day and your device is dispatched the same day. Orders placed after 16:00, or during the weekend, are dispatched the next business day. During busy periods this can take slightly longer. Once shipped, you receive a tracking link by email.
Shipping destinations
We ship within the Netherlands and to selected countries across Europe. The available destinations are shown at checkout, and additional countries may be added in the future.
Shipping costs
Shipping is free on every order, with no minimum order value. The available delivery. options are shown at checkout.
Delivery
Within the Netherlands we ship with PostNL. To the other European countries we ship to, your order travels with DHL Express. The available destinations are shown at checkout. Orders placed before 16:00 on a business day are typically delivered the next business day. For our furthest destinations — Greece, Portugal and Finland — please allow one extra business day. You receive a shipping confirmation with a tracking link by email as soon as your parcel is on its way. Delivery times are estimates provided by the carrier and are not guaranteed. If your order has not arrived within the expected time, contact us and we will take it up with the carrier on your behalf.
Undeliverable shipments
If a shipment cannot be delivered and is returned to us, we will contact you to determine the best next steps.
Contact
If you have any questions regarding shipping or delivery, please contact our customer support.